India Post records its highest-ever first-quarter revenue of over ₹4,000 crore with 22% year-on-year growth.
Strong performance reflects modernization, expanding services and improved operational efficiency across the postal network.
Highlights
- India Post posts record Q1 revenue of ₹4,009 crore, up 22% year-on-year.
- Revenue achieved 81% of the quarterly target and marks the highest-ever first-quarter performance.
- Citizen Centric Services recorded the highest growth at 86%, followed by Parcel (50%) and Mail (42%).
- Andhra Pradesh, Chhattisgarh and West Bengal emerged as the top-performing Postal Circles.
- Expenditure Coverage Ratio improved significantly, indicating stronger financial sustainability.
India Post has recorded its highest-ever first-quarter revenue, generating ₹4,009 crore during the April–June quarter of FY2026-27, a 22% increase compared with the same period last year.
The achievement was announced during the Department of Posts’ Quarterly Business Review Meeting held at Vigyan Bhawan, New Delhi, chaired by Union Communications Minister Jyotiraditya M. Scindia in the presence of Minister of State Dr. Chandra Sekhar Pemmasani.
Against an annual revenue target of ₹19,803 crore, India Post achieved 81% of its Q1 target, reflecting strong momentum at the beginning of the financial year. The minister attributed the performance to continued modernization, business transformation and customer-centric services under the government’s vision of building a digitally empowered postal network.
Among the six business verticals, Citizen Centric Services (CCS) registered the highest year-on-year growth of 86%, followed by Parcel (50%), Mail (42%), International Relations & Global Business (34%), Postal Life Insurance/Rural Postal Life Insurance (20%), and Post Office Savings Bank (10%).
Overall, Andhra Pradesh, Chhattisgarh and West Bengal emerged as the top-performing Postal Circles. Bihar and Tamil Nadu led in parcel services, while West Bengal and Uttar Pradesh topped Citizen Centric Services.
Operational efficiency also improved significantly. The number of Branch Post Offices reporting zero business transactions declined by over 92% in POSB, 97% in PLI/RPLI and 99% in Speed Post and Parcel compared with the corresponding quarter last year, indicating stronger business activity across the postal network.
India Post also strengthened its financial position during the quarter. The Expenditure Coverage Ratio (ECR) improved from 28% to 32% including pension expenses and from 41% to 47% excluding pension costs, highlighting better operational efficiency and financial sustainability.
The government has directed postal circles to maintain the growth momentum by expanding customer outreach, strengthening partnerships, increasing parcel and mail business, and adopting data-driven monitoring to achieve the department’s ambitious revenue target for FY2026-27.
