The Service sector has undergone a notable transformation, embracing digitization and integrating artificial intelligence, revolutionizing its dynamics. Artificial intelligence(AI) is revolutionizing the service sector, reshaping industries, and transforming customer interactions. Now the question arises, how is AI going to change the dynamics of the service industry, and what are the...
The services sector has been India’s mainstay for over three decades post the economic liberalisation in 1991, when it comes to both GVA contribution and trade. However, with the rise of digitisation and automation, accelerated by the COVID-19 pandemic, India will have to evolve its strategic approach towards services in...
After a positive growth performance in 2019, global services trade is expected to be directly hit by the economic fallout of COVID-19. India’s services activity showed unprecedented contraction in April, with only a partial recovery in May. While prospects look weak for most services industries, some sectors like IT/ITeS could...
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