RailOne has crossed 4.55 crore downloads, with nearly 9.65 lakh tickets booked daily through the app.
Indian Railways has also tightened cyber security and anti-fraud measures to make online ticket booking safer.
Highlights
- RailOne App has recorded 4.55 crore downloads since its launch in July 2025.
- Around 9.65 lakh tickets are booked daily through the app, including reserved and unreserved tickets.
- 89% of reserved railway tickets were booked online between June 2025 and June 2026.
- More than 6.68 crore suspicious user accounts have been deactivated since January 2024.
- RailMadad handled 6.94 lakh passenger assistance requests in FY26 with nearly 89.5% positive feedback.
- Aadhaar verification, anti-bot systems and cyber security measures have strengthened Tatkal ticket booking.
Indian Railways’ digital transformation is gaining momentum, with the RailOne mobile application emerging as a popular platform for ticket booking and passenger services. According to the Ministry of Railways, the app has crossed 4.55 crore downloads and is now handling an average of 9.65 lakh ticket bookings every day, making railway services more accessible for millions of passengers.
Launched on July 1, 2025, RailOne combines multiple railway services into a single platform. Passengers can book reserved, unreserved and platform tickets, check train and PNR status, and access RailMadad for grievance redressal without switching between different applications.
The ministry said the app currently facilitates around 2.75 lakh reserved and 6.89 lakh unreserved ticket bookings daily, reflecting the increasing adoption of digital railway services.
RailMadad has also strengthened passenger support. During FY 2025-26, the platform handled 6.94 lakh assistance requests, receiving 89.49% excellent and satisfactory feedback from users. Over the past three years, nearly 100% of passenger grievances have been resolved, highlighting improvements in service quality.
To make online ticket booking safer and curb fraud, Indian Railways has introduced several cyber security measures. Aadhaar authentication is now mandatory for online Tatkal ticket booking, while Aadhaar-based OTP verification has been rolled out on selected trains to ensure genuine users get fair access.
The Railways has also deployed advanced cyber security systems, including anti-bot technology, Content Delivery Networks (CDN), web application firewalls, intrusion prevention systems and round-the-clock monitoring by CERT-In and other agencies. These measures have helped reduce malicious traffic and improve booking performance for genuine users.
Between January 2024 and June 2026, over 6.68 crore suspicious user accounts were permanently deactivated, while 6.22 crore accounts were temporarily suspended for verification. Authorities also blocked 13,343 suspicious email domains and filed 530 complaints on the National Cyber Crime Portal over fraudulent booking activities.
The ministry said anti-bot systems now block nearly 64% of malicious booking attempts on average. During the last six months alone, about 57.74% of all requests received by the e-ticketing platform were identified as bot traffic and denied access.
The shift towards digital ticketing is also evident in booking trends. Between June 2025 and June 2026, Indian Railways sold 65.08 crore reserved tickets, with 57.90 crore tickets (89%) booked online and only 11% purchased through reservation counters, highlighting the growing preference for digital booking platforms.
