Food regulator seeks explanation after multiple consumer complaints alleging delivery of expired, contaminated and improperly stored food products.
Key Highlights
- FSSAI has issued nine notices to Swiggy Instamart over alleged food safety violations.
- Complaints include expired, rotten, contaminated and improperly stored food products.
- The regulator has sought a detailed compliance report from the company.
- Allegations include incorrect FSSAI licence details and food sellers using mismatched registration names.
- Failure to respond satisfactorily could lead to legal action under the Food Safety and Standards Act, 2006.
New Delhi: The Food Safety and Standards Authority of India (FSSAI) has issued nine notices to Swiggy Instamart following multiple consumer complaints alleging violations of the Food Safety and Standards Act, 2006.
According to the regulator, complaints received from consumers alleged that the quick-commerce platform delivered expired, spoiled, rotten, contaminated and otherwise unsafe food products.
Among the reported incidents, FSSAI said an infant food formulation was allegedly delivered in a deteriorated and unsafe condition, showing signs of contamination and improper storage. The regulator further noted that the same product was reportedly supplied again even after it had been returned.
Additional complaints involved the delivery of contaminated eggs, spoiled milk and damaged packaged food items through the platform.
FSSAI also observed alleged compliance issues related to incorrect, invalid or non-existent FSSAI licence numbers. Some food business operators were reportedly listed under names that did not match their registered FSSAI records, raising concerns over traceability and regulatory compliance.
The regulator stated that several consumers were dissatisfied with the grievance redressal process, claiming that complaints were either not adequately addressed or only resulted in refunds without corrective action on food safety concerns.
FSSAI has directed Swiggy Instamart to submit a detailed explanation along with a compliance report. The authority warned that appropriate legal action may be initiated if the company fails to provide a satisfactory response.
The notices focus on multiple aspects of food safety compliance, including seller onboarding, verification processes, food quality monitoring, consumer grievance handling, traceability and overall supervision of food business operations on the platform.
