Platform adopts zero-tolerance food policy
Key Highlights
- Zomato has announced a zero-tolerance policy on analogue dairy products.
- Dishes containing analogue cheese or paneer have been removed from the platform.
- Non-compliant restaurant partners could be delisted.
- The company said the move is aimed at improving transparency and food quality.
- Restaurants have been asked to transition to natural dairy products where possible.
- Partners must review ingredient labels and ensure accurate product representation.
News Story
New Delhi, August 31, 2026: Food delivery platform Zomato has announced a zero-tolerance policy on the sale of dishes containing analogue cheese, analogue paneer and other analogue dairy products by restaurants listed on its platform.
The company said dishes already declared by restaurant partners as containing analogue dairy products have been delisted with immediate effect.
Restaurants that fail to comply with the policy could also face removal from the platform.
Analogue dairy products use alternative or cheaper ingredients while attempting to replicate the appearance and characteristics of traditional dairy products.
Zomato said the initiative is aimed at improving transparency, food quality and customer confidence.
Restaurant partners have been asked to transition to natural dairy products where possible.
Where an immediate transition is not feasible, restaurants have been asked to remove menu items containing analogue dairy products from the platform.
The company has also instructed restaurant partners to review product labels and ingredient declarations provided by suppliers.
Zomato said accurate representation of food products listed on the platform is an important requirement under the new policy.
The company said it reserves the right to delist restaurants found to be non-compliant, in addition to taking other actions available under its policies and applicable law.
The platform may also seek to recover losses, costs or expenses resulting from the delivery of non-compliant products to customers.
The move comes amid increased attention on food safety and product quality in the restaurant and hospitality sector.
